Shipping policy

ORDER PROCESSING

Orders are prepared for dispatch within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.

During product launches, promotional periods or periods of unusually high demand, processing may take slightly longer. If a significant delay occurs, we will contact you using the details provided with your order.

SHIPPING WITHIN GREECE

We currently offer the following shipping options within Greece:

Standard Shipping
Estimated transit time: 3–5 business days
Cost: €5.00
Free standard shipping is available for orders of €75.00 or more after discounts.

Express Shipping
Estimated transit time: 1–2 business days
Cost: €13.00

Transit times begin after the order has been processed and handed to the courier. Processing times and transit times are separate.

DELIVERY ESTIMATES

All delivery times are estimates expressed in business days and exclude weekends and public holidays. Deliveries to islands, remote or hard-to-reach areas may require additional time.

Courier delays, severe weather, strikes, transport disruptions or other circumstances beyond our reasonable control may affect delivery times. Where possible, we will keep customers informed of significant delays.

ORDER TRACKING

When tracking is available, customers will receive a shipping confirmation email containing the relevant tracking information after the order has been dispatched.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address and contact telephone number at checkout.

If you notice an error in your delivery details, contact us as soon as possible at hello@calyssaskincare.com. We cannot guarantee that changes can be made after an order has been dispatched.

FAILED OR UNCLAIMED DELIVERY

If a parcel cannot be delivered because of an incorrect or incomplete address, repeated absence of the recipient or failure to collect it within the courier’s specified period, it may be returned to us.

Any reshipping or return costs may be charged to the customer where permitted by applicable law.

DAMAGED OR MISSING PARCELS

If your parcel arrives visibly damaged, please photograph the external packaging and the products and contact us as soon as possible, preferably within 48 hours of delivery, at hello@calyssaskincare.com.

If tracking shows that a parcel has been delivered but you have not received it, or if the parcel appears to be lost in transit, please contact us so that we can investigate the matter with the courier.

Reporting an issue within 48 hours helps us investigate it promptly but does not affect your statutory consumer rights.

INTERNATIONAL SHIPPING

International shipping is not currently available. This policy will be updated when international destinations are activated.

CONTACT

For questions regarding shipping or delivery, contact us at:

CALYSSA P.C.
Email: hello@calyssaskincare.com
Telephone: +30 698 347 1978

Nothing in this Shipping Policy limits any mandatory rights available to consumers under applicable Greek or European Union law.